Return and Exchange Policy

This policy has been prepared to regulate return and exchange procedures in accordance with the applicable regulations in the Kingdom of Saudi Arabia and to ensure clarity of procedures for all users.

By using this website and completing a purchase, you agree to the terms stated in this policy.

1. Returns

1.1. All sales made through the website are final, and products cannot be returned after the purchase is completed or after the order has been delivered.

1.2. Return requests will not be accepted for any reason, including but not limited to:

1.2.1. Change of mind after purchase.
1.2.2. No longer wanting the product after delivery.
1.2.3. The product not matching the customer’s personal preference.

2. Exchanges

2.1. The store does not provide exchange services for products after the purchase is completed or after the order has been delivered.

2.2. All orders are considered final once the order has been confirmed and shipped.

3. Responsibility to Verify Before Purchase

3.1. The customer is responsible for verifying the order details before completing the purchase, including:

3.1.1. Product name.
3.1.2. Quantity.
3.1.3. Address and contact information.

3.2. The store is not responsible for errors resulting from incorrect information provided by the customer.

4. Orders Damaged During Shipping

4.1. If the order arrives visibly damaged due to the shipping process, the customer must notify the store within 24 hours of delivery.

4.2. The store reserves the right to review the request, verify the condition of the order, and take the appropriate action at its discretion.

5. Unreceived Orders

5.1. If the customer fails to receive the order or provides an incorrect address that results in the shipment being returned, the store has the right to reship the order after the customer pays the shipping cost again.

6. Policy Amendments

6.1. The store reserves the right to modify this policy at any time without prior notice.

6.2. Any updates will be published on the website, and continued use of the website constitutes acceptance of the updated policy.

7. Official Language

The Arabic language is the official reference for interpreting this policy. In case of any conflict between the Arabic version and its translations, the Arabic version shall prevail.